Privacy Policy

Personal Data Protection Notification and Consent for Users (Updated August 2024)

This Privacy Policy explains how Garden International School Sdn. Bhd. 195801000074 (3211-T) ("the Company", "we", "our", or "us") collects, uses, stores, and processes your personal data in connection with your interactions with us.

1. Collection of Personal Data

We may collect, record, hold, store, use, disclose, and/or process (collectively, "Process") the following categories of personal information about you:

• Master data: name, identification card (IC) number, car license plate number, gender, date of birth, photographs or other images (IC and car license plate information are collected for the safety and security of the school community, and to operate the automatic boom gate system)
• Contact details: phone number and email address
• Record of your booking sessions
• Any other information as deemed necessary or appropriate in connection with your dealings and/or relationship with us

If you provide us with personal data of another individual, we assume you have obtained their consent for the disclosure and processing of their data in accordance with this policy.

2. Sources of Information

Your personal data may be obtained from the following sources, where applicable:

• Information you provide or submit through our website, social media, or phone applications
• Information voluntarily provided by you
• Information gathered through promotional activities
• Cookies stored by your web browser when you visit our website
• Publicly available or accessible information
• Websites, phone calls, emails, facsimiles
• Third party administrators
• Other written or verbal communications or documents delivered to us before or during our dealings with you

Please inform us as soon as possible if there are any errors or changes to your personal data, as its accuracy depends on the information you provide.

3. Processing

We may process your personal data for purposes including but not limited to:

• Enabling you to make bookings on our website and applications
• Processing your payment transactions
• User or customer management procedures
• Business contact purposes
• Offering you benefits and privileges
• Research, benchmarking, and statistical purposes
• Conducting surveys to ensure customer satisfaction
• Notifying and updating you regarding important changes, updates, or developments of our products and services
• Internal record keeping and data cleansing, including maintaining and updating our customer database
• Managing and processing complaints and feedback, and for general dispute resolution
• Direct marketing and promotion of our products and services
• Fulfilling obligations imposed by law, regulations, guidelines, and/or relevant regulatory authorities
• Any purpose directly related to the above

We may retain your personal data and that of other individuals you provide for a reasonable period in accordance with legal requirements after your business dealings with us have ended.

4. Disclosure and Processing

We generally do not disclose your personal data to third parties unless you have given written consent, except as required below:

• Where required by regulatory authorities or statutory bodies under applicable laws
• To discharge legal obligations imposed on us by law
• To our related and associated companies, affiliates, and subsidiaries
• Pursuant to a court order
• To third-party organizations, professional service providers, and relevant regulatory authorities in connection with acquisition or disposition of company assets or shares
• To third-party service providers, agents, or contractors who process personal data on our behalf
• To our partners, service providers, vendors, or other stakeholders who provide administrative, marketing, telecommunications, or other services in connection with processing and storage of your data
• To our auditors, consultants, accountants, lawyers, or other financial or professional advisers

Access to your personal data may be granted to other entities within our group of companies and may be transferred out of Malaysia for data storage and management. We will only disclose the minimum necessary information and will take all reasonable steps to keep it confidential. We do not sell, rent, or trade your personal data.

5. Providing Personal Data

Providing your personal data is optional. However, failure to provide or consent to the processing of your data may result in us being unable to provide you with the requested information, notices, services, or products, and may affect the ability to enter into necessary agreements with you.

6. Access, Limiting Processing, and Deletion

As a user of our website and applications, you have the right to request access to, correction of, limitation of processing, or deletion of your personal data at any time, in line with applicable law. Please note that limiting or deleting your data may result in the same consequences described in Section 5. We will inform you of any specific consequences depending on the data involved. Please also correct or update your data if you realize it is inaccurate.

You may:

• Check whether we hold or use your personal data and request access to it
• Request correction of inaccurate, incomplete, or outdated personal data
• Withdraw, in full or in part, your previously given consent (subject to legal restrictions, contractual conditions, and a reasonable time period)

For all requests or questions regarding this policy, please contact us at studentservices@gardenschool.edu.my.